RETURNS, REFUNDS & EXCHANGE POLICY
RETURNS, REFUNDS & EXCHANGE POLICY
If you are not entirely satisfied with your purchase, we are here to help.
Returns & Exchanges
To be eligible for a return / exchange, your item must be in its original condition that you received it, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within the card issuer's published time period.
Exchanges
We only replace / exchange musical instrument or musical equipment items & accessories if they are defective or damaged. In the case of clothing or apparel, if your item is in like new condition, you may exchange your it for a different size or colour. You will not be subject to a restocking fee in this case, but you may still have to pay return shipping - depending on weight or postage distance etc.
Procedure
1. To request a refund / exchange please either email us at [email protected] with your return contact phone number, or just call us directly on (02)65521444 or 0407114112 to describe your issue. Once a refund / exchange has been approved please
2. Mail your returned item to:
NEWTONEMUSIC
58 Commerce Street
Taree NSW 2430
AUSTRALIA
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Shipping
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Contact Us
If you have any questions please contact us at NEWTONEMUSIC
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
If you are not entirely satisfied with your purchase, we are here to help.
Returns & Exchanges
To be eligible for a return / exchange, your item must be in its original condition that you received it, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within the card issuer's published time period.
Exchanges
We only replace / exchange musical instrument or musical equipment items & accessories if they are defective or damaged. In the case of clothing or apparel, if your item is in like new condition, you may exchange your it for a different size or colour. You will not be subject to a restocking fee in this case, but you may still have to pay return shipping - depending on weight or postage distance etc.
Procedure
1. To request a refund / exchange please either email us at [email protected] with your return contact phone number, or just call us directly on (02)65521444 or 0407114112 to describe your issue. Once a refund / exchange has been approved please
2. Mail your returned item to:
NEWTONEMUSIC
58 Commerce Street
Taree NSW 2430
AUSTRALIA
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Shipping
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Exceptions
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Contact Us
If you have any questions please contact us at NEWTONEMUSIC
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
SHIPPING & DELIVERY POLICY
SHIPPING & DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Shipping rates vary per order based upon the value of the goods, weight and dimensions, and also the current rates being charged by the freight companies we use. For detailed information regarding freight rates please call and talk to us at NEWTONEMUSIC on (02)65521444 or 0407114112.
Please Note: Shipping weights and dimensions listed on this site are not exact and are estimates only. As such they are used only to calculate freight costs and should not be relied upon for any other reason. For more exact specifications please refer to the manufacturer’s website or call us at NEWTONEMUSIC on: (02)65521444 or 0407114112.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Australia. Shipments outside of Australia are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 24 hours of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Your Delivery Instructions To Us
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately either
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us either
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Shipping rates vary per order based upon the value of the goods, weight and dimensions, and also the current rates being charged by the freight companies we use. For detailed information regarding freight rates please call and talk to us at NEWTONEMUSIC on (02)65521444 or 0407114112.
Please Note: Shipping weights and dimensions listed on this site are not exact and are estimates only. As such they are used only to calculate freight costs and should not be relied upon for any other reason. For more exact specifications please refer to the manufacturer’s website or call us at NEWTONEMUSIC on: (02)65521444 or 0407114112.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in Australia. Shipments outside of Australia are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 24 hours of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Your Delivery Instructions To Us
You can provide special delivery instructions on the check-out page of our website.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately either
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us either
by phone: (02) 6552 1444 or 0407 114 112
or email: [email protected]
